Terms & Conditions
-
Turnaround Time
Because each item is custom designed and handmade, our standard turnaround time is:
10–14 business days from final proof approval and full payment.
Turnaround does not begin at inquiry — it begins once:
Design details are finalized
The proof is approved
Payment is received
During peak seasons (May–August & holidays), turnaround may extend to 14–21 business days.
Early completion may happen, but is not guaranteed.
-
Rush Orders
Orders needed in 7 business days or less are considered rush orders and are subject to availability.
Rush fees:
5–7 business days: +20%
3–4 business days: +35%
1–2 business days: +50%
If expedited shipping of supplies is required, that cost will be added separately.
Rush availability is limited and not guaranteed.
-
Order Process
When placing an order for custom favors, provide the date the order is NEEDED. The date needed should not be the date of the event. If the provided date matches the event date, we are not responsible if your items do not arrive in time for the event.
Inquiry received
Invoice sent
Payment received
Design proof sent
Client approval
Production begins
Production does not begin until approval is confirmed.
-
Returns/Cancellations
Due to the custom nature of our products, we do not accept returns or cancellations. If your plans change, and you need to change the theme or items on your order, you may do that if your order has not been started yet.
Please feel free to reach out with any questions or concerns with your order.
-
Orders over $300
For orders of $300+, we will require a contract signed by the purchaser.
For orders of $300+, we will require ID and a matching credit/debit card to be submitted at our discretion. This initiative aims to combat fraudulent orders. Alternatively, the order can be paid via cash, Paypal, or CashApp. Please email us if you would like to pay via Zelle.
-
Contact Us!
We value our clients and providing answers to any and every question you may have. Please give our team 24 hours to respond on weekdays and 48 hours to respond on weekends.
Instagram | TikTok | X | Facebook | Threads @_fetecreations
Proof & Approval Policy.
PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC.
We always send a “proof” for approval before printing an entire order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font choice are minor changes. Major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 72 hours for approval, once 72 hours have passed the order will be shipped as is.
Chargebacks.
Please reach out to us via email for any issues with your order. Our goal is to amicably resolve all customer issues. If you decide to file a chargeback with your bank, you will no longer be able to shop with Fête Creations. Any future orders will be canceled. Any fraudulent chargebacks will result in legal action.
